Summit

Welcome to Summit Broadband 

What is your new Summit Monthly Basic Cable Package(bill) come with and what will it cost you?

The Summit (SBB) Monthly Basic Cable comes with: 
(1) HD Set-Top box with (1) remote, SBB Basic Programming Package (3 Summit Packages; Basic Cable (digital), HD Gateway, and Digital Music & Talk Radio, see SBB Channel Lineup for details) Video on Demand, Pay per view and high speed internet service (100x100), (1) DTA and ir (1) Smart Card, if needed installed for no charge at your 1st installation visit in your unit during turnover for $51.99 Per month plus taxes and fees.


Important information to note:
Effective July 1, the Network Access Charge (NAC)fee will be adjusted to all a la carte phone customers. A notification will be placed at the bottom of all Southwest Florida customers’ billing statements whether they subscribe to phone or not: “Some residential phone customers will realize a $2.00 per line Network Access Charge increase applied to their account, effective with their July billing statement. This does not apply to phone service that is included as part of HOA Bulk Billing.”

For all Summit Broadband issues including scheduling installation, please call only the following numbers.

Summit Broadband Call Center: 239-444-0400
Option 1 - Is for billing and general assistance
Option 2 - is for technical support.

For those who have local phone service only, call Toll Free: 844-530-4398
Option 1 - is for billing and general support
Option 2 - is for technical support. 

or 

Visit the office located at 1443 Rail Head Blvd., Naples, FL 34110

Account Set ups
• An account at a property with bulk must be under the owners’ name.
• On non-bulk properties, they can have the account be under the renter's name (there is no bulk or HOA involved).

New Residents setting up services for Bulk Properties
New Owners
1. Present proof of ownership which is scanned to the account once established.
2. The Previous owner's account must be disconnected
• IF the account was not disconnected and there is still equipment on the account.
• new Owner or HOA need to return the former owners’ equipment to a storefront. Except for the ONT.
• The HOA’s have been made aware of this.
• If the equipment is not found the previous owner needs to be billed for the equipment and the account disconnected.
3. An SS# or deposit is required for any additional service.

Setting up BULK Property Renter Account
• The owner must authorize them if they are adding services.
• The owner must approve the renter getting added services. The renter would be added as an authorized user.
• Adding service also require the SSN# of the Owner or a $250 deposit provided from the owner.
• The deposit stays with the account. Any arrangement concerning the security deposit made between the owner and the renter is none of our concern, that is between those two parties.
• The billing can go to the owner or the renter, but the owner is responsible for any unpaid charges and all equipment in the unit.
• The mailing name can be

What are some of the benefits that My Account will offer?
• View and Pay Your Bill Online – review billing details on demand.
• Manage Payment Options – ACH, Credit Card, PayPal, Venmo, Apple Pay, Google Pay, and more!
• Set Up and Update Automatic Payments – save time and avoid needing to manually pay your bill every month.
• Troubleshoot Your Services – refresh your own equipment without having to call customer service.
• Upgrade Your Services – upgrade your Internet speed, add premium channels, and more!
• Where’s My Tech – the ability to see where your technician is on the day of your service or installation appointment.

What benefits will the billing system upgrade offer?
Bill statement redesign – a design that provides clear billing details, provides focus around the most relevant information such as account number, billing cycle, bill print date, amount due, due date, etc. to make it easy to find, by emphasizing those areas by scale, placement, and unique coloring. This new billing statement will be available on September 1st, 2023.

Summit Broadband Support Videos: Click Here

For Issues with your Cable or Internet:

To Reboot your Cable Boxes:
Unplug your cable boxes (all boxes at same time) from the electric socket at the wall for 45 seconds then begin plugging them back in beginning with the main box first (largest box).  Give the boxes sometime to reboot, may take a couple of minutes.

To Reboot your Router:
Unplug the router from the electrical socket at the wall for 45 seconds to 1 minute.  Plug router back into wall and give it a few minutes to boot back up.

By rebooting your cable box or router this resets it and it should begin working again.  After a major outage, sometimes the equipment just needs to be rebooted and then everything works fine.

SBB Tech Fix:
A new way for residents to troubleshoot network issues and save time!
Summit Boardband is proud to announce a new app called SBB techFiX that is not only easy to use but also gives residents the ability to partner with Support Specialists when diagnosing a service issue. 
More Details

 

2017
March (3/5)
Comcast Termination Letter

October (10/30)
Summit Synergy/DVR Instructional Seminar

August (8/30)
Summit Installation Information

July (7/17)
Summit Changes to the Installation Schedule

July (7/14)
Summit Installation Single Family Homes

July (7/11)
Important Summit Information

June (6/22)
Summit Installation Schedule

May (5/22)
SBB Update

May (5/12)
Attention Comcast Email Users

May (5/4)
Summit Boradband Installation- Terraces & Verandas

May (5/2)
Summit Broadband Installation- SIngle Family Homes & Villas

April (4/20)
Summit Broadband "Must Do" Reminders

April (4/12)
Summit Broadband Activation Request Forms

April (4/4)
Summit Broadband Meetings

April (4/3)
Summit Broadband Important Information
Understanding the Installation Process

March (3/30)
Summit Townhall Meeting Reminder

March (3/16)
CIP Update
Summit Broadband Implementation
New Business- Internet Voting
Petition

February (2/14)
Summit- Broadband Update